Dudley Building Society has today (14th July 2026) confirmed its new mortgage origination platform is now available to all brokers following a successful phased launch earlier this year.
Delivered in partnership with Ohpen, the cloud-based platform forms part of the Society’s wider digitisation programme and has been designed to improve the broker experience by reducing administration, speeding up processes and providing greater visibility throughout the mortgage journey.
Shaped by intermediary feedback, the system aims to reduce paperwork and signatures, with only the mortgage deed still requiring a signature. Brokers will also benefit from real-time case updates and access to key documents directly through the system, reducing the need to manually chase for progress updates or decision in principle certificates.
The system also gives firms greater oversight of submitted business, allowing users to easily locate and manage cases through their own individual log-in.
Internally, several manual processes have now been removed or digitised, improving operational efficiency and allowing underwriters to focus more directly on supporting complex cases and decision-making.
Early feedback from underwriters has highlighted significant time savings across key stages of the mortgage journey. For example, a referred decision in principle that previously took around 45 minutes to review can now be assessed in as little as three minutes, helping to improve response times for brokers and their clients while reducing administrative workloads across the underwriting team.
As part of its wider digitisation programme, the Society will continue to develop the platform over time. Further enhancements are already planned, including future integration with broker systems and sourcing platforms as part of later phases of development, helping to create a more connected and streamlined experience for intermediaries.
The launch builds on Dudley’s established specialist lending proposition and reflects its wider focus on combining criteria-led flexibility and human underwriting with improvements that make it easier for brokers to place and progress cases.
Paul Purewal, Head of Intermediary Relations at Dudley Building Society, said:
“The challenge for lenders today is not simply digitising a process, it is reducing the amount of effort brokers have to put into placing and progressing cases. Brokers already work across multiple systems every day, so any new technology has to earn its place and make life genuinely easier.
“Much of the feedback we receive isn’t about adding more features, it’s around removing friction. Time spent chasing updates, rekeying information or dealing with unnecessary administration quickly adds up. By opening up the platform, we are creating a process that gives brokers greater visibility and a more straightforward journey, while allowing us to become more agile as a lender behind the scenes.”
John Squires, Head of UK Mortgage Sales and Coordination at Liquid Expat Mortgages, commented:
“One of the things we’ve found particularly useful is having a clearer view of where cases sit throughout the process, which helps us manage expectations with clients and advisers more effectively. The new platform feels intuitive to use and removes a number of the small administrative tasks that can slow things down when you’re handling multiple applications.”
Dan Gracie, Director and Mortgage Adviser at Pavilion Finance Solutions, added:
“I think the new platform strikes the right balance. It gives brokers the benefits of modern technology while retaining the personal approach that has always been part of Dudley’s appeal.
“Having everything in one place makes case management simpler, real-time updates keep all parties informed, and the reduction in paperwork has made the whole process noticeably smoother. It’s logically laid out too, with all the right bits in the right places.
“Ultimately, that’s good news for brokers and, more importantly, for clients.”
