Atom bank, the UK’s first app-only bank, has appointed two new apprentices to work with its commercial lending intermediary team.
Claire Elgey is already employed at Atom bank, and moves from her previous role as People Operations Assistant in the People Experience team. Prior to this she spent a year and a half in Atom’s customer service department.
Jordan Butler joins from Primary Education, where he spent the last five years as a Learning Support Assistant.
Claire and Jordan will take part in a formal 15-month apprenticeship, delivered by Kaplan.
Upon completion, they will attain the Professional Banking Certificate from the Chartered Banking Institute, as well as become fully fledged Telephone Business Development Managers in the commercial lending team. In this role, they will report to Donna Reed, Intermediary Support Team Leader.
Growing demand
The hires come as demand for Atom bank commercial mortgages continues to grow. The bank recently passed £1bn in commercial mortgage completions, following a period of highly competitive rates and a focus on providing a smoother experience to brokers and their clients.
Over the last 12 months, the elapsed time between application and the issuing of an AIP has been reduced by 94%, meaning they are typically delivered on the same day.
Similarly, there has been a 61% reduction in the time between application and offer, meaning that the current timeframe from the acceptance of an AIP to the offer being issued is below 10 working days on average.
David Castling, Head of Intermediary Distribution at Atom bank, commented:
“We are delighted to welcome Claire and Jordan, who will no doubt be excellent additions to our growing and increasingly busy commercial lending team. We know that delivering exceptional service to our commercial brokers is paramount to our success, and this investment is a clear sign of our commitment to our broker panel and our colleagues.
“Atom bank is passionate about bringing new talent into the mortgage industry. We will continue to pursue opportunities for both new recruits and existing staff members to meet their potential and deliver the leading service for which Atom bank is renowned.
