Mortgage Brain says its latest lender feedback survey highlights the growing importance of trusted technology partners as lenders prepare for further product volatility.
With ongoing geopolitical uncertainty expected to drive additional repricing and product withdrawals in the weeks ahead, lenders are increasingly relying on platforms that can ensure product accuracy, fast updates and clear communication to brokers.
Against this backdrop, Mortgage Brain has reported world-class Net Promoter Scores (NPS) from lenders in its latest survey.
One respondent described the company as “without doubt the easiest and most supportive sourcing provider we deal with.”
According to the survey, lenders placed particular importance on product accuracy, dependable communications and the speed at which policy and product changes are reflected on sourcing platforms - factors that become critical during periods of market volatility.
Key themes highlighted in lender feedback
Ease of working with the Mortgage Brain team
Lenders consistently highlighted how straightforward and collaborative the relationship is, with one respondent noting that “working with the team at Mortgage Brain is honestly just easy,” while another described them as “without doubt the easiest and most supportive sourcing provider we deal with.”
A supportive and proactive partner with the best communication
Respondents praised the approachability and willingness of the team, describing staff as “super friendly, quick to help,” and recognising the “outstanding service” provided across product launches, criteria updates and day-to-day support.
Faster than all competitors
Fast turnaround times and reliable delivery were also frequently cited. One lender commented that “speed of service and accuracy is excellent,” while others highlighted the team’s ability to implement changes with “a sense of urgency” to ensure products are live when needed.
Strong understanding of lender requirements
Feedback shows that Mortgage Brain’s team takes time to understand how lenders operate. As one respondent explained, their account contact “knows how we work and our criteria inside out,” ensuring communications and updates are “accurate first time.”
Systems that give lenders control and flexibility
Lenders also praised Mortgage Brain’s platforms, noting that the systems are “very easy to manage” and allow them to schedule product withdrawals, authorise replacements and manage launches efficiently.
Neil Wyatt, Sales & Marketing Director at Mortgage Brain, comments:
“Achieving such strong NPS feedback from lenders is something we’re incredibly proud of, particularly at a time when the market is experiencing renewed uncertainty and volatility. When products are repriced or withdrawn at short notice, lenders need to know they can rely on their technology partners to ensure information is accurate, updated quickly and communicated clearly across the market.
“That’s why we’ve invested heavily in both our technology and our people. We’ve built our platform entirely in-house because we believe ownership matters. The mortgage market has many moving parts, and lenders want confidence that their needs are understood and fully supported by experienced experts.
“By working closely with lenders and the wider industry, we’ve developed technology designed to serve the realities of the market, and our ambition is to continue leading the industry in how lenders and brokers are supported.”
