Eligible, the engagement platform built for the mortgage market, has partnered with Skipton Building Society to introduce earlier, more proactive customer engagement ahead of mortgage renewal.
As one of the UK’s largest building societies, Skipton is focused on helping members make confident mortgage decisions, particularly at key moments in the lifecycle. Through its partnership with Eligible, the Society will deliver timely, data-driven engagement that helps borrowers understand their options well before product maturity.
This approach is designed to reduce borrower uncertainty at renewal, support stronger retention outcomes and improve the experience for both members and brokers. The partnership also reduces Skipton’s reliance on manual processes, giving their teams more capacity to focus on personalised support and strategic initiatives.
Charlotte Harrison, CEO – Home Financing at Skipton Building Society said: “Providing clear and timely information is an important part of supporting our members. Working with Eligible will help us offer earlier guidance ahead of renewal, ensuring members have what they need to make informed decisions.”
Rameez Zafar, Founder of Eligible, added:
“As fixed rate expiry volumes continue to rise across the market with many borrowers potentially going onto higher interest rates than they have been paying previously, lenders like Skipton are recognising the importance of engaging members earlier and more meaningfully. This partnership is about giving borrowers clear, timely information at the moments that matter most, while helping Skipton deliver a more efficient and joined-up renewal experience at scale.”
