Pepper Money has welcomed Michelle Walsh to the team where she will undertake the role of Regional Development Manager, covering the North West.
Michelle’s appointment underscores Pepper Money’s dedication to recruiting top talent from across the industry. Her knowledge and customer-first mindset will strengthen Pepper’s ability to deliver financial solutions for brokers and their customers with circumstances requiring a more nuanced approach. These customers may include the self-employed, those with irregular incomes, first-time buyers and borrowers with thin credit files.
Michelle joins Pepper Money following more than twelve years with Nationwide, where she built a reputation for delivering exceptional support to brokers in the North West. Most recently serving as a Business Development Manager, Michelle is recognised for her technical expertise, her advocacy for financial inclusion, and her commitment to helping customers realise their goals by accessing the finance they need.
Prior to joining Nationwide, Michelle spent over a decade as a Branch Manager at Britannia Building Society, where she focused on empowering customers to make informed decisions about their finances. In this role, she was responsible for ensuring that homeowners had access to transparent, practical advice and that the branch built strong, lasting relationships with the local community and brokers. Michelle’s experience gives her a unique perspective on both the challenges customers face when seeking capital and the critical role brokers play in guiding them through the process.
Ryan Brailsford, Business Development Director, said: “We’re pleased to welcome Michelle to the team at Pepper Money. She brings a strong understanding of the market and has consistently shown a commitment to building solid relationships with brokers.
“Her arrival comes at a time when more brokers are turning to specialist lenders like us to help find solutions for customers who don’t always fit the standard criteria. Whether it’s credit history or other circumstances, we’ve built a reputation for being able to look at cases differently and offer practical options.
“As more customers look at ways to move or get onto the property ladder, it’s important we keep building a team that understands the challenges brokers face. Michelle’s expertise will be instrumental in helping us to continue to deliver outstanding service and outcomes.”
Michelle Walsh, Regional Development Manager, added: “I’m looking forward to this next chapter in my career, joining a team at Pepper Money that’s well-established and known for supporting brokers with practical, reliable service. With the need for specialist solutions only growing, coupled with increased pressure on customers’ affordability, I look forward to working closely with our broker partners to find the right solutions for many more customers in the North West.”
