Monmouthshire Building Society has entered into a five-year agreement with Phoebus Software to deliver account servicing technology for its 90,000 mortgage and savings members.
By adopting the Phoebus platform, Monmouthshire Building Society will gain significant automation across its mortgage and savings servicing operations. This includes everyday functions such as issuing documentation, processing rate changes and managing user diaries, as well as more complex processes like arrears management and repossessions. The implementation will also see Phoebus’ originations and migrations API used to onboard new lending and transfer existing portfolios from incumbent systems.
Adam Oldfield, chief executive officer at Phoebus Software, said: “This partnership reflects a shared commitment to innovation and service excellence. The Society’s ambition to modernise its operations aligns perfectly with our technology and experience. We’ve invested heavily in ensuring our solution can handle complex migrations with accuracy and efficiency, giving organisations like Monmouthshire BS the confidence to evolve its systems without disruption. We’re proud to be supporting the Building Society on this next stage of its digital journey.”
Will Carroll, chief executive officer at Monmouthshire Building Society, commented:
“Choosing the right technology partner was a key part of our long-term strategy, and Phoebus clearly demonstrated both the capability and the understanding we were looking for. Its platform combines the flexibility and automation we need with decades of proven experience in the market. This partnership will help us deliver even better outcomes for our members, and we’re excited to see what we can achieve together over the coming years.”
