Just Mortgages, one of the UK’s largest mortgage brokerages is celebrating success at the VouchedFor Client Experience Awards, winning two major trophies.
The brokerage was named Firm of the Year – Large Mortgage and Protection Advice Firm for the second year in a row, recognising its ongoing commitment to delivering high levels of customer service and achieving good customer outcomes at scale.
In addition, Durham Mortgage Solutions – a trading style of Just Mortgages’ self-employed division – claimed the award for Client Care – Protection Advice.
In total, Just Mortgages received eight nominations across five categories at the Client Experience Awards.
Alongside awards success, the national brokerage has 49 advisers listed in VouchedFor’s prestigious Top Rated Adviser List for 2026. This includes 47 advisers from across Just Mortgages and own-brand advice firms, as well as two advisers from Just Wealth – its financial advice arm dedicated to pensions, savings and investments.
Seven firms are also listed as Top Rated Firms in the guide, recognising the high standards set by advisers and firms for customer service and their high levels of customer satisfaction across the VouchedFor platform.
In total, Just Mortgages has more than 650 advisers operating across the UK, with more than 150 advisers based in Spicerhaart estate agency branches nationwide and nearly 500 advisers within its self-employed division. These advisers have the option to trade under the Just Mortgages banner or to establish their own brand and trading style.
John Phillips, CEO of Just Mortgages and Spicerhaart, said: “Winning two major awards is a fantastic achievement and a real reflection of our commitment to making sure all parts of the business deliver a five-star service to clients. Most importantly, it demonstrates the tremendous talent of our advisers and support teams and the dedication they show to meeting and exceeding client expectations. Given that these awards are based on genuine client feedback through the VouchedFor platform, it is an achievement that we can be hugely proud of.
Carl Parker, national director of Just Mortgages, adds: “In addition to awards success, it’s an incredibly proud moment to see 49 of our advisers listed in the Top Rated Adviser list, along with seven of our brilliant advice firms. We continue to see advisers achieving tremendous results across our self-employed division and their inclusion in this list is a testament to their ability to match strong business performance with a clear commitment to outstanding customer care and service.
“The self-employed division at Just Mortgages continues to grow from strength to strength, working with hugely ambitious advisers to provide them with the launching pad to start, scale and succeed with their very own advice businesses. Key to that is the infrastructure we place around all advisers, giving them access to ongoing training, mentoring and support – including with the likes of sales, marketing, compliance and recruitment. These awards and the recognition for advisers demonstrates the strength of the culture we have built and the blueprint we are looking to follow as we plan to grow the division and attract and retain outstanding adviser talent.”
Alongside day-to-day support with sales, marketing and compliance, self-employed advisers also access ongoing training and mentoring. Those looking to increase their skillset can take advantage of additional licence courses held by Just Mortgages, or enrol on the business principals programme. This provides the necessary leadership and management training to enable advisers to recruit, manage and support their own team.
Throughout the businesses, advisers benefit from a dedicated learning and development team, as well as Just Mortgages’ digital learning platform which offers unlimited access to hundreds of modules covering everything from sales and product training, to marketing, lead generation, leadership, compliance and wellbeing.
