Modern Lender sits down with Nakita Moss, Head of Lender at Twenty7tec to talk about the recent launch of its most advanced data analytics platform to date, INSIGHT Pro and how it signals a wider move within the mortgage sector towards connected, behavioural analytics and predictive modelling.
- Tell us a little bit about your background and role at Twenty7tec?
I’ve been with Twenty7tec for almost five years, which is a real testament to the pace of innovation within the business. I’ve always enjoyed working in fast-moving environments, and Twenty7tec continually evolves both in terms of technology and how we support the mortgage market.
I joined as a Lender Key Account Manager and progressed into my current role as Head of Lender. Today, I lead a team of National Account Managers and have responsibility for our Gateway and INSIGHT product lines. That includes lender product, criteria and affordability sourcing, application submission integrations, advertising opportunities within the platform and our advanced data analytics solutions.
A core part of my role is ensuring Twenty7tec plays an active role in lender distribution strategy. We don’t simply list products to advisers, we provide lenders with real-time behavioural insight that shows how advisers actually engage with products at the point of decision. That insight is used to shape pricing, refine criteria, improve conversion and guide product strategy, enabling lenders to make faster, data-led commercial decisions with confidence.
The most effective lender strategies today are built in close collaboration with technology partners. As the adviser journey evolves, lenders need to understand how products will be sourced, discovered and selected in practice, not just how they look on paper. We aim to work closely with lenders to align product strategies and distribution strategies with real adviser behaviour, analysing how the journey from fact find to sourcing and application submission is changing, where friction exists, and how improvements can be made. That collaborative approach allows lenders and technology providers to align on priorities and ensure we’re positioned for success in a fast-moving market.
- You launched your most advanced data analytics platform to date, INSIGHT Pro, January 2026. Can you explain what the platform does and the potential benefits for lenders?
INSIGHT Pro is a complete architectural rebuild of our existing analytics capability, designed to give lenders faster, deeper and more flexible access to the data that matters most, that is adviser behaviour at the very start of the mortgage journey.
The platform provides a real-time, end-to-end view of how advisers research, filter, compare and ultimately select products. By combining search activity, affordability, criteria, property and applicant data into a single, connected view, lenders can see not just which products are performing, but why they’re performing.
For lenders, the benefit is the ability to move beyond retrospective reporting and make confident, data-led decisions more quickly, whether that’s refining product ranges, adjusting pricing strategies, or identifying emerging opportunities and risks in the market.
- You describe INSIGHT Pro as part of a wider move towards connected, behavioural analytics and predictive modelling. What does that shift look like in practice, and why is it important for lenders?
Traditionally, lenders have relied heavily on best-buy tables, application volumes, and competitor movements to assess performance. While those metrics still have value, they don’t reflect how advisers actually behave in an increasingly complex market.
We now see tens of thousands of products live at any one time, which creates significant noise. Behavioural analytics cuts through that by showing how advisers interact with products in real time, how they filter results, what they prioritise beyond headline rate, and where products drop out of consideration altogether.
In practice, this connected view enables lenders to understand true adviser intent and build far more robust predictive models. Rather than reacting after volumes rise or fall, lenders can anticipate demand, identify friction points in product design or criteria, and make proactive adjustments based on how products are genuinely being evaluated in the market.
- What has been the reaction of lenders who are using the new platform?
Feedback from lenders has been extremely positive, particularly around the visibility INSIGHT Pro provides across the full product selection journey.
Lenders value the ability to see where products are gaining traction, where they’re being filtered out, and how adviser behaviour shifts in response to pricing changes or competitor activity. There’s also been strong interest in the platform’s AI-driven functionality, which allows users to generate insights and visualisations quickly without needing specialist BI expertise.
For many, INSIGHT Pro has become as much a strategic tool as an analytics platform supporting board-level reporting, product planning, and faster decision-making across teams.
- As we start 2026, what can the market expect to see from Twenty7tec in the coming months?
As we move into 2026, our focus is on helping lenders turn insight into action faster than ever before.
INSIGHT Pro is the foundation for a broader evolution towards real-time, predictive intelligence. Over the coming months, we’ll continue expanding our connected datasets and AI capabilities, making it even easier for lenders to understand adviser intent, identify emerging trends, and respond with confidence.
More broadly, we’re focused on supporting lenders as strategic partners helping them optimise product design, distribution and performance in a market that continues to evolve at pace. Ultimately, our goal is to ensure lenders and advice businesses aren’t just reacting to change, but using data to stay ahead of it.
