Hinckley & Rugby for Intermediaries has welcomed three team members to its Broker Assist team, further enhancing the lenders’ end-to-end support for intermediaries.
Kim Dyson has been promoted to Senior Broker Assist having worked for the Society in a range of mortgage support roles.
Kim has over six years’ experience with Hinckley & Rugby, having started as a Mortgage Services Assistant in 2019 before moving into the completions team in 2024. Her roles have covered areas such as customer service and process management giving her a deep understanding of the intermediary journey.
She is joined on the Broker Assist Team by Broker Assist Officers, Nicolle Cross and Dawid Jankowski.
The Broker Assist team works closely with brokers throughout the mortgage application process; from initial conversation, team members are able to clarify criteria, timelines, and key dates, identifying potential challenges early to help avoid delays.
Missing documents or credit concerns are monitored alongside arranging Open Banking links and application fee payments, ensuring a smooth progression through to valuation and underwriting. They also gather broker feedback to help refine and improve the service.
The Broker Assist Team appointments follow Hinckley & Rugby for Intermediaries’ recent announcement of four internal promotions within its Sales and Distribution team: Lizzie Atkins as Sales Team Manager, Sophie Hancock and Lauren Bayliss with new business development roles, and Robin Thira as a Telephone Business Development Manager.
Laura Sneddon, Head of Mortgage Sales & Distribution at Hinckley & Rugby Building Society, said:
“The Broker Assist Team plays a crucial role in making sure applications progress smoothly and brokers feel supported at every stage. Kim, Nicolle and Dawid each bring a mix of experience and enthusiasm that will strengthen our service further.
“Whether it’s spotting potential issues early, streamlining application steps, or providing a consistent point of contact, their work will help us continue to deliver the kind of personal, knowledgeable support that brokers rely on.”
