Hinckley & Rugby Building Society (HRBS) has announced the appointment of Nina Andrew and Lauren Baylis as the newest additions to its Intermediary team, joining as Telephone Business Development Managers (BDMs).
Nina Andrew joins HRBS with a robust background in financial services, having held roles such as Protection Specialist and Business Support Manager at the Mortgage Advice Bureau. With over a decade of experience in client relations and account management, she brings a dynamic approach to broker support, ensuring proactive and personalised communication.
Lauren Baylis also brings extensive expertise to the team, having worked as a Mortgage Broker with Strike Financial Services and Purplebricks. Her customer-focused mindset and deep understanding of the mortgage process make her well-equipped to offer brokers effective solutions and insights.
As Telephone Business Development Managers, Nina and Lauren will serve as the first point of contact for brokers, addressing product queries and assisting with applications. They will provide brokers with up-to-date insights on Hinckley & Rugby Building Society’s offerings, including niche products tailored to clients’ specific needs. Focused on building and nurturing strong relationships, they will ensure a smooth and supportive experience for intermediaries while collaborating closely with field-based BDMs to deliver a seamless and efficient service.
Laura Sneddon, Head of Mortgage Sales at HRBS, commented:
“We are dedicated to growing our team to ensure we remain a trusted partner for brokers and deliver the best possible outcomes for clients. Nina and Lauren’s appointments expand our capabilities for delivering tailored solutions in an ever-changing market. Their expertise and passion for exceptional service align perfectly with our vision.”
Nina Andrew, Telephone Business Development Manager at HRBS, continued:
“Hinckley & Rugby Building Society is an organisation that truly values its brokers and takes a tailored approach to lending. I look forward to working with the team to provide intermediaries with the support they need to deliver outstanding outcomes for their clients.”
Lauren Baylis, Telephone Business Development Manager at HRBS, said:
“Joining HRBS is an incredible opportunity to contribute to a society that has such a strong reputation in the industry. I’m passionate about helping brokers navigate the mortgage market and delivering the exceptional service they deserve.”
