One Mortgage System (OMS) hosted its latest Tech Talk event, bringing together leading voices from across the mortgage and lending sectors to explore how innovation, data and AI are reshaping the industry - and what roadblocks still stand in the way.
Held in London, the half-day event welcomed attendees from across the intermediary and lending community, offering an engaging mix of panel debates, a live case study, and networking opportunities. Sponsored by LMS, the event assembled senior representatives from across the market, including Dale Jannels, CEO at OMS, Buster Tolfree, Director of Mortgages at United Trust Bank, Karen Rodrigues, Chief Sales Officer at Market Financial Solutions (MFS), and Travis Scholes, Commercial Director at LMS.
The opening panel discussion, expertly chaired by Rob Barnard, Intermediary Relationship Director at Pepper Money, examined how artificial intelligence is being implemented across the mortgage process, from improving data accuracy and back-office efficiency to supporting compliance and decisioning.
The conversation also considered how firms can maintain a balance between automation and human interaction, ensuring that technology supports advisers rather than replacing them.
It also focused on data integrity, brand reputation and the safeguards required as AI adoption expands. Broader topics included aligning broker and lender expectations and the role of initiatives such as the Open Property Data Association (OPDA) in supporting standardisation and improving the borrower journey.
The event concluded with networking, giving attendees an opportunity to discuss how ongoing collaboration can help drive progress across the industry.
Dale Jannels, CEO at One Mortgage System, commented:
“Tech Talk provides a platform for open discussion between lenders, brokers and technology providers, essentially the people who shape how our industry evolves. The conversations today reflected a shared desire to innovate responsibly, using technology to make the mortgage process faster, smarter and more transparent without losing the human touch that defines great advice.”
“True innovation doesn’t happen in isolation. It comes from collaboration, shared ambition and a willingness to challenge old ways of working. By bringing these perspectives together, we can ensure that technology continues to enhance, not hinder, the way we serve all parties across the mortgage journey.”
