Nivo and Profexx have announced a fast start remediation solution designed to help motor finance lenders manage high volumes of commission complaints and related redress activity without the need for large manual case teams, clunky portals or lengthy case management system projects.
The operationally ready solution helps lenders handle commission complaints and redress activity with secure customer journeys, 24/7 AI case workers and audit ready case management.
The jointly delivered solution combines Nivo’s secure customer communication and workflow technology with Profexx’s remediation consultancy expertise. It is designed to be quick to stand up, simple to connect into borrower data, and ready to handle the operational workload with agentic AI case workers operating 24/7 as part of a supervised human team.
The solution can manage claimant outreach and updates, gather and verify evidence and identity information through secure journeys, check eligibility and claim amounts, flag gaps and discrepancies, support approvals, collect bank details and maintain a robust audit trail of conversations, evidence, decisions and approvals through to payout.
This service provides a clear alternative to traditional approaches that depend on heavy manual effort, repeated back and forth with customers, temporary case hiring and bespoke system development. Rather than acting as just another portal, the solution actively does the work, with built in oversight, management reporting and case tools to support operational control in a high-scrutiny environment.
Matthew Elliott, CDO and Co-Founder of Nivo, said: “Traditional remediation projects can be hugely resource heavy, with high costs tied to manual case handling, process management and oversight. That is why this is such a strong use case for agentic AI. Used well, it can do the hard operational work at scale, while giving firms the control, visibility and audit readiness they need in a high scrutiny environment.”
Dan Richards, CEO of Profexx Partners, said: “Nivo's AI technology and CMS is unlike anything we've ever seen before; it's the perfect blend of quality, security, and flexibility to deliver a remediation outcome to the highest standards incredibly quickly and cost effectively.”
Andrew Marsh, Owner of Marsh Finance said: “Profexx continues to lead and support Marsh in designing a proportionate and practical approach to Motor Finance Remediation, with a clear focus on operational readiness, execution and the effective use of enabling technology.”
Built on Nivo’s proven technology and shaped by Profexx’s remediation expertise and work with motor finance lenders, the solution is available now for firms that want to prepare quickly for increased complaint and redress activity.
