JammJar has announced a new partnership with Entrust, a global leader in trusted identity-centric security solutions, that enables mortgage brokers to complete secure, automated identity verification checks directly within the JammJar platform.
The integration enables advisers to initiate and complete identity verification directly within a client case, using a government-issued identity document (ID) and a biometric verification check to securely verify the user’s identity. Borrowers can complete their verification through a simple mobile journey, with results automatically linked back to the case record, creating a clear and auditable compliance trail without the need for advisers to switch systems or manually upload documents.
The integration of the award-winning Entrust Identity Verification solution was announced at JammJar’s wider Winter26 platform update, which brings together sourcing, case management, documentation, compliance and communication into a single connected workflow, with AI supporting advisers throughout the life of a case.
By embedding identity verification within the advice process, the platform removes another manual step from the broker journey while strengthening compliance oversight and improving the client experience.
Karl Griffin, CEO and co-founder of JammJar, said:
“Identity verification is a critical part of the advice process, but it’s often handled through separate systems that create unnecessary friction for advisers and their clients.
“Integrating the Entrust Identity Verification solution directly into JammJar’s workflow means brokers can initiate and complete identity verification without leaving the platform, with results automatically recorded within the case file. It’s another step towards removing the manual tasks that slow advisers down while ensuring firms maintain a clear and auditable compliance trail.
“But more broadly, this partnership reflects our wider philosophy with JammJar. The real benefit of AI doesn’t come from automating isolated tasks – it comes from connecting the entire advice journey so documentation, compliance and communication work together seamlessly.”
Minh Nguyen, VP Identity Security Solutions at Entrust said:
“We’re pleased to be partnering with JammJar to bring trusted, seamless identity verification into the broker workflow, securing critical moments of truth when identities are verified. By embedding Entrust identity verification solutions into the JammJar platform, advisers can verify clients with confidence, reducing friction, accelerating verification time, and delivering a seamless experience for borrowers.
“As the mortgage industry continues to modernise its processes, integrations like this demonstrate how technology can help organisations meet regulatory requirements while creating efficient customer experience.”
