AI is already making a real impact across the lending landscape, helping brokers and lenders streamline processes, reduce admin, and progress cases with greater speed and accuracy. But as adoption grows, so does the scrutiny and rightly so. In financial services, where trust and data security are non-negotiable, it’s not enough for technology to be powerful. It must be properly governed.
That’s why I’m pleased to share that Nivo has become one of the first financial services organisations in the UK to achieve ISO 42001 certification, the new international standard for Artificial Intelligence Management Systems (AIMS)
This certification matters. It was created to provide a formal structure around how AI is developed, deployed and monitored, particularly in sectors where the risks are high and the regulation is tight. ISO 42001 is designed to ensure that AI isn’t just functional or impressive, but also transparent, accountable, and safe.
These aren’t abstract concerns. Many of the lender and broker firms we work with are exploring the role AI could play in accelerating admin tasks, improving packaging quality and supporting their front-line teams. But they’re also asking the right questions about risk. Who has oversight of the model? How is data being stored and processed? What safeguards are in place when things go wrong? These questions aren’t barriers to progress, they’re essential to doing AI right.
At Nivo, we’ve always taken those responsibilities seriously. Our technology has been purpose built for financial services from day one. Our secure messaging platform is trusted by over 100 firms to exchange sensitive information in a compliant, auditable way. And, more recently, our latest service, which uses AI to support brokers with packaging and case progression over email, has been designed to specifically work within the workflows, regulations and expectations of the lending market.
AI can deliver huge efficiency gains, but it’s not without risk. The recent explosion of large language models has created opportunity and also confusion. We’ve seen how easy it is for firms to jump on the bandwagon without having proper controls in place. That’s where standards like ISO 42001 have a critical role to play. They help separate the speculative from the responsible, and provide assurance that good governance is more than just a slide in a pitch deck.
For us, this certification is a vote of confidence in the approach we’ve always taken; prioritising safety, structure, and trust. It builds on our ISO 27001 accreditation for information security and reflects the processes already embedded across our platform.
We’re proud to be early adopters of ISO 42001, not because it marks a finish line, but because it reflects how we think AI should be delivered in this industry. Carefully, confidently, and with the right controls from the start.
